Terms of Service
The Sudbury Commercial Hood Cleaning Terms of Service are the conditions that apply to every job booked by phone or through this website. They explain how a job is quoted, what the price covers, what the certificate states and does not state, what access the crew needs on a restaurant roof or at a mine site gate, and how payment and cancellation work. The website is not a contract. The written quote for your kitchen is the agreement, and where the quote and this page differ, the quote applies. Last updated: September 2026.
The walk-through and what a quote covers
The free walk-through. Before larger or unusual work is priced, a crew member looks at the system in person: canopies, filters, plenum, duct route, access panels, rooftop fan and the way up to the roof. Nothing is cleaned and you owe nothing for the visit.
The written quote. A written quote comes back within 24 hours of the walk-through. It lists each canopy, the filters, the plenum, the duct sections to be reached and the fan, and gives one price for that scope. Items that need their own approval, such as fan repair, a hinge kit, rooftop grease containment or a new access panel, are listed on separate lines. Your invoice carries only what the quote carries, plus anything you approve in writing later.
Published starting prices. From $585 per visit for a single-hood kitchen up to ten feet. From $995 per visit for a multi-hood kitchen of two to four canopies. These figures are starting points, not an offer for a particular kitchen. Mine site and camp, hotel, institutional and shared-riser systems are quoted after a free walk-through. Fan repair and deep cleaning are quoted per job after inspection or walk-through.
How long a quote holds. A quote holds its price for the period printed on it. If your menu, hours or appliances change before booking, call so the quote can be checked.
Surprises on the day. If a section turns out to be corroded, blocked or unsafe to work on, work on that section stops and you are contacted. Nothing is added to the bill without your approval.
What the certificate asserts, and what it does not
What the certificate is. A signed health and safety certificate referencing the published NFPA 96 standard. It lists the parts of the system that were cleaned and the date. It names any section that could not be reached and the reason. Before-and-after photographs of every cleaned surface go with it.
What the certificate is not. It is not a credential held by the business or its crew. Sudbury Commercial Hood Cleaning references the published NFPA 96 standard and is not affiliated with NFPA. It is not a fire inspection. Inspections belong to the local fire service, which is Greater Sudbury Fire Services inside the city. It is not a promise that your premises will pass a fire inspection or a visit from Public Health Sudbury & Districts.
What stays with the operator. The Ontario Fire Code (O. Reg. 213/07) requires commercial cooking exhaust systems to be installed and maintained in accordance with NFPA 96. Cleaning at the right interval is one part of that. Keeping records, servicing the fire suppression system and operating the line safely between visits remain the kitchen's responsibility. The NFPA 96 guide explains the standard.
Site access, mine site rules, roof access and safety
On arrival. The cooking line is covered and the floor under the hood is protected before any degreaser goes on. Proof of WSIB coverage and liability insurance is supplied before work starts.
What your kitchen provides. Entry at the agreed time, a cold line and food stored away. Where the fan is in scope and power has to be isolated at its disconnect, you arrange that, or have an electrician do it.
Mine sites, industrial sites and camps. Gate procedures, site orientation, sign-in, personal protective equipment and escort rules are set by the site owner, and the crew follows them. You name a site contact, arrange gate passes and book any orientation before the visit. If the site refuses entry or closes the kitchen on the day, the visit is rebooked and no work is charged that was not done.
Roof access. The fan sits on the roof, so you arrange roof access and any key or ladder before the visit. In a plaza, the landlord usually has to agree. If the roof cannot be reached safely on the day, everything reachable from inside is cleaned and the fan is recorded on the certificate as not reached.
Scheduling. Visits are booked around service hours on scheduled route days. Call for the next route day in your area.
Cancellation. Reasonable notice is expected on both sides. The only cancellation charge that applies is one printed on your quote. A visit the crew cannot keep is rebooked at no cost to you.
Scope, payment, liability and governing law
In scope. Hood cleaning, kitchen exhaust cleaning, exhaust fan repair and installation including hinge kits and rooftop grease containment, and commercial kitchen deep cleaning. The hood cleaning services page describes each one.
On request, quoted separately. HVAC and air duct, coil, dryer vent and sanitation work.
Not offered. Roofing, gas fitting, electrical work and fire suppression servicing.
Payment. The invoice matches the quote plus any item approved in writing afterwards. Payment is due on completion unless a different arrangement is agreed in writing before the visit. The certificate and photographs are released with the invoice.
Photographs. The before-and-after photographs are part of the job record and are supplied with the certificate. A copy is kept so the certificate can be reissued. The privacy policy explains how records are kept.
Liability. Pre-existing conditions, such as corroded duct or a damaged roof membrane, are photographed before work begins. No responsibility is accepted for the result of a third-party inspection or for a condition you knew about and did not disclose.
Governing law. These terms and every job carried out under them are governed by the laws of Ontario and the federal laws of Canada that apply in Ontario.
Terms of service: frequently asked questions
Does the certificate mean the kitchen passed a fire inspection?
The certificate is not an inspection result. It records that the exhaust system was cleaned on a stated date, referencing the published NFPA 96 standard. Greater Sudbury Fire Services, or the fire service in your town, carries out inspections.
Who arranges gate access and orientation at a mine site?
The customer arranges gate passes, a site contact and any orientation booking. The site owner sets the rules, and the crew follows them for the whole visit.
What happens when the roof cannot be reached on the day?
Everything reachable from inside is cleaned. The fan is recorded on the certificate as not reached, and a return visit is booked once roof access is sorted out.
When is payment due?
Payment is due on completion of the visit, unless another arrangement was agreed in writing before booking.
Does the free walk-through commit you to anything?
A walk-through commits you to nothing. The written quote follows within 24 hours, and you can accept it, decline it or hold it for the period printed on it.